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Privacy Policy


ONEOFTHE8 is committed to protecting the privacy of our customers and website visitors. We understand the importance you place on the privacy and security of information which personally identifies you, and we value our relationship with you. Whether you are a first-time visitor or customer or a regular user of our services, we take your privacy seriously. This document sets out our Privacy Policy and defines data processing of personal records in accordance with General Data Protection Regulations (GDPR).


This policy is applicable to all areas processing personal records containing personal data at ONEOFTHE8.


Any questions or requests surrounding this policy should be directed to Mr Jacob Whalley, who can be reached by emailing

Collecting personal information

We ask you for personal data only when it is needed to provide services you have enquired about or asked us to provide, to respond to your requests for information.

We may collect, store and use the following kinds of personal information:

(a) information that you provide to allow the processing of your order including (but not limited to your name, address and payment details;

(b) information about your computer and about your visits to and use of our website including your IP address, search terms, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;

(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters;

(d) information that you provide to us when using the services on our website.

(e) information relating to any purchases of services or any other transactions that you enter into through our website;

(f) information that you provide when responding to customer service feedback or complaints;

(g) information contained in or relating to any communication that you send to us or send through our website or email including the communication content and metadata associated with the communication; and

(h) payment data when purchasing services.

Using personal information

Personal information submitted to us through our website, phone calls, emails or in person will be used for the purposes specified in this policy.

We may use your personal information to:

(a) act upon, process and progress instructions given by you to us;

(b) allow us to comply with our legal orders in acting upon your instructions;

(c) enable your use of our services;

(d) send you information;

(e) process payments;

(f) send statements, invoices and payment reminders to you, and collect payments from you;

(g) send you non-marketing commercial communications;

(h) send you email notifications that you have specifically requested that form part of the service;

(i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(j) deal with enquiries and complaints;

(k) keep our website secure and prevent fraud;

(l) verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

(m) We will not supply your personal information to any third party for the purpose of their or any other third party’s direct marketing without your express consent.

(n) All our website and financial transactions are handled through our payment services provider, We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, directly, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

(o) We do not use any automated decision-making processes or profile of you based on the data you provide.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, consultants, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy and in the delivery of our services.

We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;

(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

(e) except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

We do not transfer any personal data outside of the EEA, should this requirement change then we will contact you again to obtain your explicit consent to the transfers. 

Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure password and firewall protected servers. All communications via our website, payment transactions, electronic documents and database records will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except during authenticating access to electronic systems).


We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of any changes to this policy by email.

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Third party websites

Our website includes hyperlinks to, and details of, third party websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties if you register with them independently.  If you follow any link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

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